Frequently Asked Questions
Frequently Asked Questions
If you can’t find the answer to your question on this page, please contact our Customer Care Team at sp.orderspf@gmail.com
ORDERS
DO I HAVE TO PLACE MY ORDER ONLINE?
We sell our amazing celeb inspired styles online only. Unfortunately we do not have a catalogue and we can’t take orders over the phone.
CAN I MAKE CHANGES TO MY ORDER?
We process all orders super fast so that we can get your goodies to you as quickly as possible. You can amend your order as many times as you like before you click PLACE YOUR ORDER. After this point you will be unable to make amendments.
CAN I CHANGE MY DELIVERY ADDRESS?
Sadly as we process orders so quickly we are unable to amend your delivery address once your order has been processed. If you have any concerns about your delivery address, please let our team know via email at sp.orderspf@gmail.com
WHERE IS MY ORDER?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order. Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.
WHY HAS MY ORDER BEEN CANCELLED?
Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
WHAR CURRENCIES DO YOU ACCEPT?
Your order will always be converted into USD by your bank. You can select your currency preference at the top of the website; however these prices are only shown as a guide.
RETURN
HOW LONG DO I HAVE TO RETURN AN ITEM?
We understand that sometimes you change your mind about a style, or you’re not lovin’ the look when it arrives and we’ve no problem with that! You can return any item you don’t love, we just ask that:
– Within 30 days of receipt of your shipment.
– Items must be unworn and unwashed.
– Items must have all tags attached.
– You must obtain proof of postage just in case your order is lost on its way back to PBHQ.
– We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.
– The cost of the returns must be paid by the customer.
HOW LONG DOES IT TAKE TO PRESS MY RETURN?
We ask for 7 working days to process your return once your parcel has been received into our warehouse; however we always try to issue refunds as quickly as possible. Once everything has been processed we will send you an email containing all of the details of your refund. If you have any questions about your refund, just let our team know by sending us an email at sp.orderspf@gmail.com.
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
We offer exchange 1 size smaller or bigger than the original size on the order size. In this case, shipping and handling fee is $15 for t-shirts and $20 for the others.
We do not offer return for any product except CUSTOM PRODUCTS (CLOTHING, MUG, HAT). If you are not satisfied with your purchase, please contact The Mike Shop support at sp.orderspf@gmail.com . We'll make it right.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
Please contact our glam team at sp.orderspf@gmail.com as soon as possible and they will look into resolving this matter.